Product Support
How can we help?
Warranty, returns, shipping, and a direct line to our team — everything in one place.
Warranty coverage
Every Hawaa Edge air purifier comes with a 1-year PAN India warranty from the date of purchase. This warranty covers manufacturing defects in the motor, electronics, sensors, and body of the unit.
- Defects in the BLDC motor or fan assembly
- Malfunctioning air quality sensors or gesture sensor
- Electrical or circuit board failures
- Wi-Fi or smart connectivity issues caused by hardware
- Structural defects in the body or housing
- Consumables such as HEPA filters and pre-filters
- Physical damage from drops, spills, or misuse
- Damage caused by voltage fluctuations or power surges
- Normal wear and tear or cosmetic damage
- Units purchased from unauthorised resellers
How to claim warranty
- Contact our support team at support@hawaa.in or call +91 0000000000 with your order number.
- Our team will diagnose the issue remotely via the Hawaa app or over a call.
- If a repair or replacement is needed, we’ll arrange doorstep service in major metros or courier-based repair for other locations.
- Most warranty claims are resolved within 5–7 business days.
Return window
We offer a 7-day return window from the date of delivery. The product must be unused, unopened, and in its original packaging with all accessories and documentation intact.
- Unused and unopened products in original packaging
- Products received with manufacturing defects
- Wrong product or model delivered
- Products damaged during shipping
- Products used or opened beyond inspection
- Consumables such as replacement HEPA filters (unless defective)
- Products with removed or tampered serial numbers
- Return requests raised after the 7-day window
Refund process
- Email support@hawaa.in with your order number and reason for return.
- Our team will confirm eligibility and arrange a pickup from your address.
- Once we receive and inspect the product, we’ll initiate the refund.
- Refunds are processed within 7–10 business days to your original payment method.
Replacement
If you receive a defective unit, we’ll arrange a free replacement at no additional cost. Replacement units are typically dispatched within 2–3 business days after pickup of the original unit.
Shipping coverage
We currently ship across India only. All orders are shipped from our warehouse in Rajkot, Gujarat via trusted logistics partners. Orders are processed within 1–2 business days from confirmation; orders placed on weekends or public holidays are processed on the next business day.
Delivery timelines
Delivery timelines are estimates and may vary depending on your location and logistics conditions.
Shipping charges
We offer free shipping on all Hawaa Edge air purifier orders. Replacement filter and accessory orders above ₹499 also qualify for free shipping. A flat shipping charge of ₹49 applies to orders below ₹499.
Order tracking
Once your order ships, you’ll receive tracking details via SMS and email. You can also track your order status through the Hawaa app or by contacting our support team.
Contact Us
Get in touch
Questions, issues, or just want to talk air quality? We’re here Monday to Saturday, and we reply within 24 hours.